Booking cancellations
Provider cancellation conditions must be disclosed before confirmation. Customer refund eligibility depends on the accepted booking conditions, payment arrangement and applicable law.
Provider cancellation and rejection
If a Provider cancels a confirmed booking and cannot provide the agreed service, amounts paid for the cancelled service will generally be refunded, subject to law and circumstances. If a request is rejected before confirmation, any collected payment follows the applicable refund process.
No-show and early collection
A no-show may be subject to the disclosed Provider policy. Early collection does not automatically create an entitlement to unused-day refunds.
Processing and subscriptions
Approved online-payment refunds are generally returned through the original payment method where supported. Processing times depend on payment providers. Subscription payments follow the Subscription and Renewal Terms; statutory rights remain unaffected.