Scope and data collected
We may collect names, contact details, account information, locations, booking and transaction records, communications, device data and Provider verification or banking information. Customers may also provide cat health, vaccination, medication, diet and behaviour information.
Purposes
We process data to operate accounts, facilitate bookings, process payments and refunds, manage subscriptions, provide support, prevent fraud, secure and improve the Platform, and comply with legal obligations.
Sharing and retention
Data may be shared with the relevant Provider, and with payment, hosting-service, technology, support and professional-service providers, or with authorities where required. We do not sell personal information to unrelated parties for their independent marketing. Data is retained only as reasonably necessary and as required by law.
Security, cookies and rights
We use reasonable technical and organisational measures, but no online system is absolutely secure. Cookies may support authentication, security, preferences, analytics and functionality. Subject to Malaysian law, users may request access or correction and manage applicable marketing choices by contacting support@loafycat.com.
Required data and complaints
Account, booking and payment details are required to provide the relevant service. If you do not provide them, we may be unable to create your account, confirm a booking or process a payment. Marketing messages are optional, and you may opt out by contacting support@loafycat.com. You may also lodge a complaint with the Personal Data Protection Commissioner of Malaysia.