Requests and confirmation
Customers may submit requests through the Platform. A booking is confirmed only after Provider approval and required payment. Confirmation details are sent through available Platform channels.
Availability and changes
Providers must maintain accurate availability. Date, duration or accommodation changes require availability and Provider approval; additional charges may apply.
Health and emergency information
Providers may set reasonable health and vaccination requirements. Customers must disclose material medical, medication, dietary, behavioural and emergency information. Providers should take reasonable action in emergencies; veterinary expenses follow the circumstances, agreements and law.